Due to the intimate nature of our products, all sales are final with the exception of manufacturer defects. All products are carefully inspected prior to shipping. However, on occasion an item with a manufacturer defect may slip by. If you feel you purchased a defective product, please email our customer service department at email@example.com. A representative will assist you with the process.
All lotions, lubes, creams and oils are non-refundable.
Once an order is placed, the order is immediately processed. We cannot refund or change an order once it has been placed. An exchange will be available if a defect has been verified by the manufacturer, and the item is returned within 30 days of delivery of order.